Postage, Packaging and Delivery
All products shown on our site are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available and we will not process your order if made.
Basking Babies will deal with any orders as soon as possible and aim to dispatch your products within 7 days of the order being received. This is not a guarantee, but if there is a delay or if we are out of stock of a product after you have placed your order we shall endeavour contact you and advise when delivery can be made. In the event of a significant delay of over 14 days; if you would prefer you can ask for a refund (see below).
The contract between us will only be formed once we have dispatched the goods.
UK P&P costs:
All postage is second class unless otherwise stated. We are unable to guarantee a delivery time with any parcel sent via Roal Mail and we cannot take responsibility for non-delivery by Royal Mail. If you would prefer an express delivery service, please email us for details.
Handmade cards – 80p each
Vouchers – 60p
Individual oils – £2.20
Pack of 3 oils – £3.20
Please contact us for postal rates for outside UK.
Prices and Payment
Prices are correct as they appear on the website, they may change occasionally and offers may be available for a limited time. The easiest way to place an order is through our online shop using your credit or debit card. We accept all major debit and credit cards as we use Paypal to process our payments. You do not need a Paypal account; simply follow the easy steps during checkout. If you would rather pay by cheque, please email [email protected] to arrange this. Your items will be dispatched as soon as your cheque has cleared.
Please note that Basking Babies does not store your credit card details when you purchase from us.
Payment for courses can be through BACS transfer or by cheque. Payment details will be emailed to you when you book onto a course. Payment must be received prior to the course date and in order to secure your place.
Description of products
Every effort is made to portray and describe our products as accurately as possible. Slight variations may occur, so quoted weights dimensions, colours and capacities are for guidance only.
Returns, refunds and exchanges
If you are unhappy with your purchase you are entitled to request a refund within 10 days of receipt of goods. The goods must be returned unused and in perfect, saleable condition for you to be entitled to a refund.
Refunds will only be made to the same card used for purchase and will only cover the price of the goods as posting and packaging charges are not refundable (unless the order has not been despatched). We recommend that you obtain proof of posting when returning items, this is free from any UK post office. As soon as any returned goods have been received in the conditions as detailed above, we will endeavour to make refunds within 7 working days. Oils are non-refundable due to their nature.
Should you wish to exchange a product, first ensure the product is returned in perfect condition, then the replacement product will be dispatched. Additional postage will be a cost to yourself with the exception of damaged products.
Please contact us at [email protected] regarding any product you wish to return or exchange.
Payments for courses are non-refundable. However, it may be possible to transfer to another course and we would do our best to accommodate this where desired.
We do not guarantee that our site will be secure or free from bugs or viruses and you are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
All rights reserved. All material, images and text, that is on www.baskingbabies.co.uk is owned by Basking Babies. The use of any part of the website or its contents for anything other than personal, non-commercial use is prohibited without prior consent from Basking Babies.
Basking Babies will not sell, trade or rent your personal information to other parties unless you have given us permission. We respect and protect your privacy in accordance with the Data Protection Act 1998. Unfortunately, the transmission of data and information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures to try to prevent unauthorised access.
When you provide feedback on our courses, we will always ask if we can show it on our website and only do so if you agree.
We may contact you regarding Basking Babies courses, products and promotions unless you expressly ask to be removed from our mailing list.Legal Obligations & Rights
You must be 18 to purchase good from our site.
As a consumer, you have legal rights in relation to the products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
We will supply the goods to you as per your order, in accordance these Terms and Conditions and English law although we reserve the right to vary these Terms and Conditions at any time. This website, its content and any orders placed via the site are governed by and in accordance with English law. All communication is in English and by you placing an order and our accepting it both parties agree to submit to the sole jurisdiction of the courts of England and Wales. Basking Babies’ liability for any claim howsoever arising shall not exceed the price of the goods supplied by Basking Babies: Basking Babies shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Your statutory rights are not affected by this statement and nothing in these terms will limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.